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Social Services Operations Manager

1 month ago

White River Junction, Vermont, United States State of Connecticut Full time
Job Title: Social Services Operations Manager

We are seeking a highly skilled and experienced Social Services Operations Manager to join our team at the State of Connecticut. As a key member of our department, you will be responsible for directing a broad-based client service delivery system within a designated regional operation or the central processing operation.

Key Responsibilities:
  • Direct staff and operations of a client service delivery system in either a designated regional operation or the central processing operation;
  • Coordinate, plan, and manage multiple program benefits and services within assigned areas;
  • Formulate program goals and objectives;
  • Develop and implement social service programs and/or policies and operational procedures;
  • Evaluate staff and programs;
  • Assist in the development and/or administration of a regional budget or statewide program budget;
  • Maintain contact with individuals within and outside the region who might impact on program activities;
  • Participate in program design;
  • Identify staffing and staff development needs and determine appropriate development plans;
  • Coordinate compilation, evaluation, and analysis of program data;
  • Monitor, analyze, and evaluate programs, policies, and grantee performance to determine effectiveness and quality of service;
  • Advise superiors of potential impact of proposed legislative policy changes and recommend an appropriate agency position;
  • Participate on external and internal committees and task forces;
  • Administer provisions of collective bargaining agreements and work to resolve labor issues;
  • Handle sensitive or high-profile client issues;
  • Investigate client complaints brought forth by legislators and advocates and determine appropriate resolution;
  • Provide support to facility management activities;
  • In a designated regional operation, ensure provision of social services through administration of grants and contracts;
  • Lead the recruitment and hiring of staff, including outreach, interview, and selection;
  • May engage in public speaking activities;
  • Perform related duties as required.
Requirements:
  • Considerable knowledge of social services programs and social services administration;
  • Relevant state and federal laws, statutes, and regulations;
  • Knowledge of and ability to apply management principles and practices;
  • Community organizations and social services agencies;
  • Grants administration;
  • Personnel policies and applicable collective bargaining agreements;
  • Considerable interpersonal skills;
  • Oral and written communication skills;
  • Considerable ability to interpret complex written material (including legal narratives, laws, and program regulations) and assess impact on programmatic goals.
Qualifications:
  • Nine (9) years of professional experience in the delivery and/or planning of social services programs and/or policies;
  • Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities;
  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree;
  • A Master's degree in a related field may be substituted for one (1) additional year of the General Experience.
Preferred Qualifications:
  • Experience developing and implementing social service programs, policies, and operational procedures;
  • Experience evaluating services provided, identifying staff development needs, and determining appropriate plans to improve performance and efficiency;
  • Experience implementing and tracking initiatives related to customer experience;
  • Experience utilizing all aspects of Microsoft 365 (Word, PowerPoint, Outlook, Excel, Teams, etc.);
  • Experience in analyzing data, compiling, and writing reports;
  • Experience in conflict resolution and personnel matters.