Floor Staff Member

2 weeks ago


Salisbury, Maryland, United States Regal Entertainment Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Floor Staff member at Regal Entertainment. As a key member of our theatre team, you will be responsible for providing exceptional service to our guests, ensuring a safe and enjoyable experience, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Operate the POS system, handling cash, credit card transactions, and other forms of payment with accuracy and efficiency.
  • Upsell and suggest premium viewing experiences, such as 3D and IMAX, to enhance the guest experience.
  • Manage concession sales, including operating the POS system, handling cash and credit card transactions, and maintaining accurate inventory levels.
  • Assist with crowd control, directing guests to their auditoriums, and enforcing the MPAA rating system.
  • Perform in-auditorium concession auxiliary sales as directed by management.
  • Clean auditoriums, restrooms, lobby areas, and other public spaces to maintain a clean and welcoming environment.
Requirements
  • Completion of a cast certification program as a cast member and box office cashier or progress towards completion.
  • Ability to work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to lift up to 60 pounds and stand for long periods of time.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
Benefits
  • Free movie passes and discounted concessions at any Regal location.
  • Eligibility to participate in our 401(k) retirement plan, with a company match, once you reach the age of 21 and have completed six months of service.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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