Financial Aid Assistant

1 week ago

Lewisburg, United States Bucknell University Full time
Job Summary

The Financial Aid Assistant plays a vital role in supporting the Office of Financial Aid at Bucknell University. This position is responsible for providing exceptional customer service, reviewing and preparing financial aid applications, and assisting with various administrative tasks.

Key Responsibilities
  • Customer Service: Maintain a high level of knowledge about University, Federal, and State Financial Aid Programs. Respond to inquiries from students, parents, and other visitors in a courteous and efficient manner.
  • Financial Aid Application Review: Review and audit submitted documentation, communicate with families regarding the financial aid application process, and upload and record application documentation in the Banner and Etrieve systems.
  • Financial Aid Award Notification: Prepare financial aid award notification packets in coordination with the Office of Admission and communicate regularly with financial aid applicants regarding award changes.
  • Office Administration: Serve as a backup to the Financial Aid Office coordinator in managing and maintaining office billing, facilities work orders, and other requests related to the Office of Financial Aid operation.
  • Collaboration and Support: Assist Financial Aid Counselors and Associate Directors with tasks related to study abroad, entrance/exit counseling, and on-campus financial aid events.
Requirements
  • Education: High School Diploma
  • Experience: Customer service-related experience
Preferred Qualifications
  • Education: Associate's degree
  • Experience: Experience in Higher Education and customer service-related work experience
Benefits

Bucknell University offers a comprehensive benefits package, including flexible scheduling options, medical, prescription drug, vision, dental, life, and long-term disability insurance options, an outstanding 10% employer contribution to your retirement plan, generous paid time off, and tuition remission for yourself and your family.

Bucknell is committed to fostering an environment that embraces diversity, equity, and inclusion. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs, and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

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