Financial Aid Assistant

4 days ago


Lewisburg, Pennsylvania, United States Bucknell University Full time
Job Summary

The Financial Aid Assistant serves as a support staff position providing support for the office of financial aid in the areas of front desk/customer service, collection, audit, and review of financial aid application materials, award notification preparation, communications with students and families, and assistance with general office purchasing, billing, and other administrative duties as needed.

Key Responsibilities
  • Maintains a general knowledge of the broad aspects of University, Federal, and State Financial Aid Programs.
  • Answer and greet the Office of Financial Aid students, parents, and other visitors in person and on the phone in a courteous, responsive, and efficient manner while maintaining student and family confidentiality.
  • Reviews and audits submitted documentation, communicates with families regarding the financial aid application process, requirements, and documentation, and uploads and records application documentation in both the Banner and Etrieve systems.
  • Prepares financial aid award notification packets in coordination with the Office of Admission, communicates regularly with financial aid applicants regarding award changes throughout the academic year, and coordinates any office mailings for prospective and current students.
  • Serves as the backup to the Financial Aid Office coordinator in managing and maintaining office billing, facilities work orders, and any other requests about the Office of Financial Aid operation.
  • Assists the Financial Aid Counselors and Associate Directors with any items related to study abroad, entrance/exit counseling, and on-campus financial aid events.
Requirements
  • High School Diploma
  • Customer service-related experience
Preferred Qualifications
  • Associate's degree
  • Experience in Higher-Education
  • Customer Service related work experience


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