Customer Experience Ambassador
3 days ago
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader. As a key member of our Stores Leadership Team, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.
**Key Responsibilities:**
- Work collaboratively with the Store Leadership team to inspire a customer-centric culture and bring to life Indigo's mission.
- Be responsible for the opening and closing of the store, daily store operations, customer experience, maintaining visual standards, and achieving or exceeding sales plans.
- Ensure the team is well-informed about the products that Indigo carries, promotions, and programs.
- Support the planning, prioritization, and execution of the work you and the team are doing.
- Be responsible for the facilities, maintenance, health and safety, and loss prevention of the store on the shift you are leading.
- Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture.
- Practice and role model Feedback and Coaching - The Indigo Way.
- Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo's goal to build strong teams and attract and develop the best talent.
- Contribute to the development of CER talent.
- Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work.
- Embrace and role model change.
- Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers.
**Requirements:**
- 1-2 years of experience in a customer service, merchandising, or operations role.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Experience leading others.
- Performance-oriented.
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
- Ability to prioritize, plan, and execute while being agile.
- Knowledge of Provincial Health & Safety standards.
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Minimum 25 hours a week availability that includes evenings and weekends and could include early mornings and holidays.
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