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Telecommunications Account Manager

2 months ago

Rochester, New York, United States Rochester Promotions Firm Full time
Job Overview

Rochester Promotions Firm is seeking a highly skilled Telecommunications Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and relationship-building.

Key Responsibilities
  • Customer Engagement: Provide product and service information to customers, understand their needs, and offer tailored recommendations to meet their requirements.
  • Relationship Building: Develop and maintain strong relationships with new and existing customers, ensuring complete satisfaction throughout the customer journey.
  • Issue Resolution: Address customer inquiries and concerns in a timely and professional manner, escalating complex issues to the appropriate department or team member.
  • Product Knowledge: Stay up-to-date on available products and services, attending regular training sessions and meetings to enhance product knowledge and customer service skills.
  • Feedback and Improvement: Collect customer feedback to identify areas for improvement and relay insights to upper management to enhance the customer experience.
Requirements
  • 1-3 years of experience in sales, customer service, cold-calling, or client relations.
  • Solution-oriented mindset with excellent presentation, negotiation, and verbal communication skills.
  • Ability to work independently and as part of a team, with strong time management, prioritization, and organization skills.
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer groups and internal stakeholders.