Insurance Customer Service Specialist

4 weeks ago


Woodstock, Georgia, United States The David Cochran Agency dba Mosaic Insurance Full time
Job Summary

We are seeking a highly skilled Insurance Customer Service Representative to join our team at The David Cochran Agency dba Mosaic Insurance. As an Insurance Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Develop and maintain strong relationships with clients to ensure retention and satisfaction.
  • Work with clients to develop insurance quotes, cross-sell and round out client accounts, assist with policy changes, and shop for renewals.
  • Utilize negotiation skills to overcome objections and win back former clients.
  • Provide outstanding customer service by taking payments, obtaining and updating client information, issuing insurance documentation, and obtaining referrals.
  • Schedule appointments and educate & advise clients on the best policies for their unique needs.

Requirements

  • An Active GA Property & Casualty License is Required. Licensing assistance is available.
  • Self-starter with a positive attitude and professional phone etiquette.
  • Tech-savvy with data entry and Agency Management System experience.
  • Critical thinker with the ability to multitask.

What We Offer

  • Annual Base Salary Based on Experience
  • Career Growth Opportunities
  • Retirement Plan
  • Evenings Off
  • Mon-Fri Schedule
  • Paid Time Off (PTO)
  • Work from Home
  • Health Insurance


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