Hotel Night Auditor and Customer Service Liaison

3 days ago


Austin, Texas, United States White Lodging Full time
Customer Service Liaison

The Hotel Night Auditor and Customer Service Liaison is responsible for providing exceptional customer service, supervising front desk staff, and ensuring the smooth operation of our hotel's front desk. This role requires strong communication skills, attention to detail, and the ability to work effectively under pressure.

Key Responsibilities:
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Supervise front desk staff, ensuring excellent guest service and efficient check-in/check-out processes.
  • Collaborate with other departments to ensure seamless communication and resolve any issues that may impact guest satisfaction.
Requirements:
  • Minimum 2-year college degree required.
  • Experience in similar leadership role preferred.
  • Strong knowledge of front desk operations, financial management, and problem-solving skills.
Estimated Salary: $70,000 - $90,000 per year

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