Front Desk Night Auditor

5 days ago


Austin, Texas, United States Omni Hotels Full time

Job Responsibilities:

  • Preparation of daily reports and distribution as directed;
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists;
  • Conduct back up procedures for Epitome and drop tape nightly;
  • Handle Express checkouts, ensuring their completion;
  • Complete the third shift Night Audit checklist;
  • Balance daily postings and revenue;
  • Ensure adequate communication the following morning to all necessary departments by communicating through Pass On emails;
  • Understand all front office standards and assist in solving deficiencies;
  • Document errors made by cash handling auditors;
  • Prepare In-house allowance and adjustment spreadsheets each day;
  • Ensure the nightly transmission of credit card information through IPU and Epitome;
  • Be thoroughly acquainted with all check-in and check-out procedures and policies;
  • Act as the main liaison between guests and the hotel during overnight hours;
  • Protect confidential guest information and guest room key access according to front office SOPs;
  • To be thoroughly acquainted with PBX Operator duties;
  • Know emergency procedures and the alarm system in the PBX department;
  • Handle guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process;
  • To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard;
  • Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, Synergy, Two-Way Radio Dispatch, ISD Firepanel).

The estimated salary for this position is $55,000-$75,000 per year based on location and experience. The salary can vary based on performance and qualifications. If you have what it takes to join our team, apply today


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