Front Desk Night Auditor
5 days ago
Job Responsibilities:
- Preparation of daily reports and distribution as directed;
- Accurate preparation of VIP, complimentary, house use rooms, and out of order lists;
- Conduct back up procedures for Epitome and drop tape nightly;
- Handle Express checkouts, ensuring their completion;
- Complete the third shift Night Audit checklist;
- Balance daily postings and revenue;
- Ensure adequate communication the following morning to all necessary departments by communicating through Pass On emails;
- Understand all front office standards and assist in solving deficiencies;
- Document errors made by cash handling auditors;
- Prepare In-house allowance and adjustment spreadsheets each day;
- Ensure the nightly transmission of credit card information through IPU and Epitome;
- Be thoroughly acquainted with all check-in and check-out procedures and policies;
- Act as the main liaison between guests and the hotel during overnight hours;
- Protect confidential guest information and guest room key access according to front office SOPs;
- To be thoroughly acquainted with PBX Operator duties;
- Know emergency procedures and the alarm system in the PBX department;
- Handle guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process;
- To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard;
- Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, Synergy, Two-Way Radio Dispatch, ISD Firepanel).
The estimated salary for this position is $55,000-$75,000 per year based on location and experience. The salary can vary based on performance and qualifications. If you have what it takes to join our team, apply today
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