Customer Service Representative

3 weeks ago


Homestead, Florida, United States H&R Block Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at our H&R Block franchise location. As a key member of our team, you will be responsible for providing exceptional client service, ensuring a seamless experience for our clients, and contributing to the overall success of our office.

Key Responsibilities:

  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients according to their preferences
  • Ensure all client needs are met during service
  • Maintain office cleanliness and organization
  • Perform other duties as assigned

Requirements:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task and prioritize tasks
  • Strong organizational and time-management skills
  • Computer proficiency with Microsoft Office

About Us:

H&R Block is a leading provider of tax preparation and financial services. We are committed to providing exceptional client service and making a positive impact in our communities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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