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Sales Team Leader

2 months ago

Orlando, Florida, United States Holiday Inn Club Vacations Full time
Job Description

About Us:

We are a prominent organization in the hospitality sector, focused on delivering exceptional vacation experiences to our clientele. Our team is dedicated to providing outstanding customer service and achieving sales targets in a vibrant and fast-paced atmosphere.

Position Overview:

As the Inbound Sales Supervisor, you will oversee a team of agents tasked with enhancing package sales and conversion rates. Your responsibilities will include managing daily operations, mentoring agents for optimal performance, and ensuring that superior customer service standards are consistently upheld. You will be instrumental in fulfilling the organization's vision and mission.

Key Responsibilities:

  • Supervise and coordinate team schedules and compliance
  • Deliver coaching and constructive feedback to agents for ongoing development
  • Manage administrative duties such as payroll processing and performance assessments
  • Establish and monitor individual and team objectives for success
  • Facilitate effective onboarding processes for new team members

Qualifications:

To thrive in this position, candidates should possess a minimum of two years of sales experience, ideally with leadership exposure in a call center environment. Proficiency in Microsoft Office, excellent communication skills, and a positive demeanor are essential. Fluency in English is mandatory, while knowledge of Spanish is advantageous.

Working Conditions:

This role may necessitate flexibility in working hours, including evenings, weekends, and holidays. Physical requirements include prolonged periods of sitting or standing, lifting up to 15 pounds, and operating standard office equipment.