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Customer Service Representative

2 months ago

Baytown, Texas, United States Quantix Supply Chain Solutions Full time
{"Job Title": "Customer Service Specialist II", "Job Summary": "We are seeking a highly skilled Customer Service Specialist II to join our team at Quantix Supply Chain Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order management, and building strong relationships with internal and external stakeholders.", "Key Responsibilities": "
  • Provide top-notch customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Manage customer orders from start to finish, ensuring accuracy and efficiency in all aspects of the process.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions that meet their needs.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized service.
  • Stay up-to-date on industry trends and best practices to continuously improve our customer service processes and procedures.
", "Requirements": "
  • Bachelor's Degree and 1-3 years of customer service experience, with a strong background in order management and customer service.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide creative solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines to meet customer needs.
  • Proficiency in Microsoft applications and standard web-based operations systems.
", "Salary": "$25.00 per hour"}