Customer Insights Research Manager
3 weeks ago
Job Summary
We are seeking a highly motivated and analytical research professional to join our Research Team at Walmart. As a Customer Insights Research Manager, you will be responsible for cultivating and maintaining strong relationships with cross-functional stakeholders and clients, delivering a high level of customer satisfaction and successful product use.
Key Responsibilities
- Manage end-to-end research projects from proposal creation to questionnaire design, self-serve programming, and fieldwork management with support and oversight from Senior Manager.
- Develop and maintain strong relationships with assigned accounts, help them with issues, consult on research needs, support annual research planning, and continually delight them with a positive, customer-centric attitude.
- Proactively identify product updates that reflect user requests, industry, market, and competitive trends.
- Lead and/or support internal and external training programs (i.e., courses, webinars, etc.).
Requirements
- Bachelor's degree in a relevant field.
- 3+ years of market research experience in a client-facing role.
- Excellent written, verbal, presentation, and phone communication skills with the ability to adapt conversations for technical and non-technical audiences.
- Knowledge of SPSS and/or other quantitative reporting tools desirable.
- Familiarity with online data collection tools (e.g., Qualtrics, Decipher, etc.).
- Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint.
Benefits
Walmart offers a competitive salary range of $96,000.00-$186,000.00, plus additional compensation for performance bonuses and stock options. Our benefits package includes 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and more.
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