Senior Operations Manager
5 days ago
We are a rapidly growing, award-winning franchise that offers a unique work environment. Our team is passionate about providing an exceptional experience for our customers and employees.
Salary:$55,000 - $65,000 per year, depending on experience.
Job Description:
As Assistant General Manager, you will oversee the quality and success of our daily operations, including staffing, pool operations, cash management, customer service, retail and vending department, private party operations, and workplace employee activities. Your duties will include:
- Directing and controlling daily operations to ensure we're running according to our standard operating procedures.
- Assisting the General Manager and department managers with fulfilling daily tasks.
- Managing staff to ensure high productivity, excellent performance, and positive employee satisfaction.
- Training and overseeing aquatics department staff to provide superior swim instruction to our students.
- Providing sales and marketing training to all qualified sales staff.
- Providing direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Training and overseeing private party staff to ensure our standard operating procedures are being maintained.
- Gaining knowledge and experience in our Links software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
- Gaining a high level of knowledge and experience in our pool operations necessary to maintain a safe and sanitary swim environment.
- Initiating and overseeing workplace employee activities (Fun Department) with the goal of achieving improved employee satisfaction.
- Directing and overseeing the implementation of our Emergency Action Plan and all safety procedures that pertain to our facility and training all current staff on our EAP.
- Maintaining current certifications and staying up-to-date professionally on the aquatics and management field.
Required Skills and Qualifications:
• Ability to work with children
• Excellent interpersonal communication and organizational skills
Benefits:
- Leadership roles
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
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