Leadership Professional
1 week ago
As the Operations Manager at Goldfish Swim School, you will play a vital role in ensuring the daily success of our school. Your primary goals will include maintaining high-quality operations, achieving exceptional customer satisfaction, and fostering a positive work environment.
- Operations Excellence: Direct and control daily operations to ensure compliance with Goldfish Swim School's standard operating procedures. This includes staff management, pool operations, cash management, customer service, retail and vending department, private party operations, and workplace employee activities.
- Staff Management: Manage staff to ensure high productivity, excellent performance, and positive employee satisfaction. Train and oversee the aquatics department to provide superior swim instruction to our students, interacting with Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service, and employee performance and training.
- Sales and Marketing: Provide sales and marketing training to all qualified sales staff. Ensure a proper mix of products and pricing is achieved in the retail and vending departments.
- Private Party Operations: Train and oversee private party staff to ensure that Goldfish Swim School's standard operating procedures are being maintained.
- Software and Safety Knowledge: Gain knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions. Maintain a high level of knowledge and experience in the Goldfish Swim School pool operations necessary to maintain a safe and sanitary swim environment. Initiate and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the Goldfish Swim School facility. Train all current staff on the EAP.
- Education: High school diploma or GED required. Bachelor's degree in business administration, communications, or equivalent desired.
- Experience: Three to five years management experience preferred. Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred.
- Certifications: Lifeguard, CPR/AED, and First Aid certifications required.
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