Customer Service Expert

7 days ago


Clarion, Iowa, United States FedEx Office and Print Services Full time

**Job Overview**

FedEx Office is seeking a highly skilled Customer Service Expert to join their team. As a key member of the retail staff, you will be responsible for delivering exceptional customer experiences, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions.

About the Role

This dynamic role requires a strong ability to work in a fast-paced environment, under substantial pressure, while maintaining attention and concentration for extended periods. You will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Key Responsibilities

  • People
    • Follow instructions of supervisors and assist other team members in performing store functions
    • Assist in the training of store team members
  • Service
    • Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
    • Provide customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
    • Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
    • Ensure all customer problems are resolved quickly and to the satisfaction of the customer
    • Takes complex customer orders using order systems and provides accurate pricing information
    • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
    • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
    • Maintains a safe, clean and orderly retail Store
  • Profit
    • Ensures confidentiality of customer data and careful handling of documents, media, and packages
    • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
    • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
    • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
    • Takes preemptive action to prevent errors and waste
    • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
    • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
  • Self-Management
    • Performs multiple tasks at the same time
    • Looks for opportunities to improve knowledge and skills within the retail Store
    • Able to operate with minimal supervision
    • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
    • All other duties as needed or required

Salary Range: $18.55 - $21.81 per hour



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