Account Manager III
1 month ago
As a seasoned Account Manager III at Kaiser Permanente, you will play a critical role in implementing and executing sales and retention strategies for health insurance and workers compensation accounts. With minimal guidance, you will utilize opportunities, resources, technology tools, and customer performance data to inform account planning and gain buy-in from senior leaders. Your primary objective will be to build and maintain relationships with customers, consultants, brokers, and/or channel partners, providing information and working product knowledge to resolve or escalate concerns.
Key Responsibilities:- Relationship Building: Develop and maintain strategic relationships with customers, consultants, brokers, and/or channel partners, ensuring a positive customer experience within market turnaround expectations.
- Account Planning: Utilize opportunities, resources, technology tools, and customer performance data to inform account planning and gain buy-in from senior leaders.
- Sales and Renewals: Implement the Request for Renewal (RFR) process end-to-end, following established timelines and best practices, and execute standard and non-standard sales and renewals, including administration, negotiations, and presentations.
- Key Performance Indicators (KPIs): Hold accountability for KPIs and maintain updated Customer Relationship Management (CRM) platform.
- Education: Bachelor's degree in Marketing, Finance, Business Administration, or related field.
- Experience: Minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
- Licenses: Accident and Health Insurance License (California) within 3 months of hire.
Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care. As a member of our team, you will have the opportunity to make a meaningful impact on the lives of our members and contribute to the sustained growth and competitive position of KP in the market.
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