Clinical / Service Delivery Technology Specialist III
3 weeks ago
This role requires experience in a manufacturing or distribution production maintenance systems environment. Background in automation and conveyor equipment and controls systems to support our Pharmacy Refill Center.
Key Responsibilities:
- Pursue effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listen to, seek, and address performance feedback; provide mentoring to team members. Pursue self-development; create plans and take action to capitalize on strengths and develop weaknesses; influence others through technical explanations and examples. Adapt to and learn from change, challenges, and feedback; demonstrate flexibility in approaches to work; help others adapt to new tasks and processes.
- Complete work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensure all procedures and policies are followed; leverage an understanding of data and resources to support projects or initiatives. Collaborate cross-functionally to solve business problems; escalate issues or risks as appropriate; communicate progress and information. Support, identify, and monitor priorities, deadlines, and expectations.
- Ensure that documentation is adequately maintained by documenting one's actions (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system with reviews both during and at completion; documenting standards, procedures, and protocols for all major processes and upholding all standards with minimal day-to-day oversight; and maintaining adequate parts inventory for medical devices and software with minimal day-to-day oversight.
- Conduct ongoing preventative maintenance of medical equipment by performing inspections and functionality tests of standard and non-standard medical equipment (e.g., integrated, interoperable) medical devices and software with minimal direction; assisting with scheduled preventative maintenance of routine and non-routine medical equipment and software (e.g., replacing parts) in collaboration with team members; responding to a variety of requests for maintenance that may require judgment and discretion; and maintaining comprehensive foundational awareness of the status of ongoing preventative maintenance activities, problems, and concerns.
- Associates degree or vocational certificate in Electronic Service, or related field AND Minimum three (3) years experience in medical technology field service with medical devices and systems or a directly related field OR Minimum four (4) years of experience in technology field service, or a directly related field.
Preferred Qualifications:
- Certificate of Vendor Training involving directly related systems.
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