Strategic Account Manager III

1 week ago


Downey, California, United States Kaiser Permanente Full time

Job Summary

As a seasoned Account Manager III, you will be responsible for implementing sales and retention strategies for health insurance and workers compensation accounts. Utilizing data-driven insights and customer performance metrics, you will develop and execute account plans to drive growth and customer satisfaction. Your expertise in negotiation, benefits and services, and sales opportunity orchestration will enable you to build strong relationships with customers, consultants, brokers, and channel partners. You will also be responsible for providing comprehensive product knowledge, resolving complex customer queries, and ensuring alignment with customer goals.

Essential Responsibilities

• Develop and execute account plans to drive growth and customer satisfaction
• Build strong relationships with customers, consultants, brokers, and channel partners
• Provide comprehensive product knowledge and resolve complex customer queries
• Ensure alignment with customer goals and objectives
• Collaborate with cross-functional teams to drive business results

Requirements

• Bachelor's degree in Marketing, Finance, Business Administration, or related field
• Minimum 2 years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or directly related field
• Accident and Health Insurance License (California) within 3 months of hire
• Knowledge of negotiation, benefits and services, sales opportunity orchestration, and customer experience


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