IT Support Specialist

3 days ago


Reading, Pennsylvania, United States Stratix Systems Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at Stratix Systems. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients, resolving issues, and ensuring exceptional customer service.

Key Responsibilities:

  • Provide comprehensive technical support services to Stratix clients
  • Troubleshoot issues and resolve them in a timely manner
  • Ensure customer satisfaction throughout the support process
  • Document customer interactions and update customer profiles as needed
  • Follow escalation procedures for complex issues
  • Maintain technical proficiency in all applications utilized by clients
  • Perform customer support-related tasks and special projects as assigned
  • Liaise with internal teams to resolve issues

Requirements:

  • Two-year college degree in computer science or information systems or technical school with up to two years of related experience
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Experience with ConnectWise a plus
  • Strong personal computer skills, including Microsoft Office Suite
  • Problem-solving skills, organizational skills, and sound judgment

Benefits:

  • Competitive compensation, including bonus opportunity
  • Comprehensive health and dental programs
  • 401(k) with generous company match
  • Training focused on career development and advancement
  • Tuition reimbursement
  • Paid Time Off (PTO) and paid Company holidays

Stratix Systems is an equal-opportunity employer. For more information, please visit our website at www.stratixsystems.com.



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