Field Service Technician II Position

2 weeks ago


Overland Park, Kansas, United States Canon Solutions America, Inc. Full time
About the Role

At Canon Solutions America, Inc., we're seeking a skilled Field Service Technician II to join our team. As a Field Service Technician II, you will be responsible for diagnosing and repairing complex technical issues with our equipment, ensuring that our customers receive the highest level of service and support.

Key Responsibilities
  • Diagnose and repair technical issues with our equipment, including mechanical, software, and network failures.
  • Service and repair designated equipment to Canon standards and specifications.
  • Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
  • Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
  • Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
  • Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.
About You

We're looking for a dedicated individual with a strong technical background and excellent problem-solving skills. The ideal candidate will have a high school diploma or equivalent, plus 1-2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class are also required.

The ability to travel, a valid driver's license, and an acceptable driving record are necessary. The capability to work in a 24/7 environment, while performing shift work and on-call rotations, is also required. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).



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