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Field Service Technician II

2 months ago

Overland Park, Kansas, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a skilled Field Service Technician II to join our team at Canon Solutions America, Inc. As a Field Service Technician II, you will be responsible for providing technical support and maintenance services to our valued customers. This is a customer-facing role that requires strong technical skills, excellent communication skills, and a commitment to delivering exceptional service.

Your Impact
  • Diagnose and repair complex technical issues using established procedures and protocols.
  • Service and maintain designated equipment to Canon standards and specifications.
  • Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
  • Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
  • Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
  • Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.
About You: The Skills & Expertise You Bring

We are looking for a dedicated individual with:

  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • The ability to travel (valid driver's license and acceptable driving record necessary).
  • The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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