Hotel Operations Manager

2 days ago


Kirkland, Washington, United States Courtyard Seattle Kirkland Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our team at Courtyard Seattle Kirkland. As a key member of our hotel management team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the overall success of our hotel.

Key Responsibilities
  • Lead and manage a high-performing team of department managers and staff to deliver exceptional customer service and drive revenue growth.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
  • Collaborate with the sales team to develop and execute sales strategies that drive revenue growth.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Manage budgets, forecasts, and financial reports to ensure accurate financial planning and reporting.
Requirements
  • At least 5 years of progressive experience in hotel management, with a proven track record of success.
  • Strong leadership and management skills, with the ability to motivate and inspire a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, employees, and stakeholders.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
What We Offer

We offer a competitive salary range of $100,000-$115,000 per year, as well as a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) plan.



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