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Operations Manager

2 months ago

Jackson, Tennessee, United States ODW Logistics Full time
Operations Manager Job Description

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Job Summary

The Operations Manager leads one or more large volume operation(s), which may serve a multi-disciplined customer base or multi-facility operations. This position is responsible for employee safety, customer relations, operational oversight, business metrics, staff development support, and P&L. They are involved in business development and contracts, along with team leadership initiatives and improvement projects.

Key Responsibilities
  • Maximize productivity, quality, and service throughout operations by utilizing best practices for facility layouts, material handling concepts, technological enhancements, and measurements, and further communicate changes to office personnel.
  • Create and report on business plan objectives vs. actual results to senior management and/or clients as required.
  • Support front-line leaders and employees to grow and develop an eye for attraction and retention of talent.
  • Arrange staffing needs to ensure distribution centers are staffed correctly.
  • Ensure safety and efficiency throughout the operation according to customer and employer procedures.
  • Serve as the point of contact for customer relations and build relationships with customer stakeholders to ensure business needs are executed seamlessly.
  • Conduct start-up meetings, weekly walk-around reporting, project teams, and training to drive corporate culture and keep the team informed on company/building news.
  • Maintain basic knowledge of all operational functions to instruct/train team members in every department.
  • Develop continuous improvement processes to streamline operations.
  • Authorize and monitor operational expenditures.
  • All other duties as assigned.
Requirements
  • 3 - 5+ years of management/supervisor experience preferred.
  • Previous experience with staff development, facility layout, multi-shift operations, project management, and inventory management preferred.
  • Bachelor's degree in business, logistics, operations, or equivalent education/work experience preferred.
  • Proficiency in Microsoft Office tools preferred.
  • Expert knowledge of warehouse management systems preferred.
  • Prior P&L exposure and warehouse/transportation experience preferred.
Capabilities
  • Excellent verbal, written, interpersonal, and organizational skills.
  • Strong team building skills.
  • Strong analytical, critical thinking, and decision-making skills.
  • High energy and the drive to implement organizational change.
  • Self- and people-driven learner.
  • Comfortable speaking in front of multiple associates and customers.
Physical and Mental Requirements
  • Hear, read, and comprehend, write, and communicate.
  • Frequently sit, type, and perform repetitive wrist motion.
  • Frequently stand, walk, bend, squat/kneel, twist/turn, or reach on even and uneven surfaces.
  • Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities.
  • Use material handling equipment that must be operated according to specific operation procedures.
  • Spend % of time on warehouse floor in fast-paced environment.

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Values

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics, or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.