Hotel Front Desk Associate

2 weeks ago


Secaucus, New Jersey, United States Best Western Plus Full time
Hotel Guest Service Representative Job Description

SureStay Hotel by Best Western Secaucus is seeking a skilled Guest Service Representative to serve as the primary point of contact for our guests. This role is responsible for managing all aspects of guest accommodation, ensuring a pleasant and memorable stay.

Key Responsibilities:
  • Perform check-in and check-out tasks efficiently
  • Manage online and phone reservations, providing accurate information to guests
  • Inform customers about payment methods and verify credit card data
  • Register guests, collecting necessary information and assigning rooms
  • Provide information about the hotel, available rooms, rates, and amenities
  • Respond to client complaints in a timely and professional manner
  • Liaise with housekeeping staff to ensure rooms are clean and tidy
  • Confirm group reservations and arrange personalized services for VIP customers
  • Upsell additional facilities and services when appropriate
  • Maintain updated records of bookings and payments
Requirements:
  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software (Jonas Chorum)
  • Understanding of travel planning websites (Booking, TripAdvisor)
  • Customer service attitude and excellent communication skills
  • Degree in hotel management is a plus

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