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Customer Service Ambassador

2 months ago

Buffalo, New York, United States Beacon Hill Full time

Beacon Hill is seeking a skilled Customer Service Representative to join our team in downtown Pittsburgh. As a key member of our global professional services firm, you will provide exceptional customer support for client pension and/or health and welfare plans via phone and email communication. Your consultative approach will help build rapport and respond to customers in a respectful, accurate, and timely manner. Key responsibilities include:

* Providing high-level customer service support for customers' questions and complaints regarding defined benefit pension and/or health and welfare plans
* Building rapport and responding to customers in a compassionate manner
* Demonstrating flexibility to customize customer service approach to meet various member communication styles and personalities
* Handling confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

To be successful in this role, you will have:

* Minimum 1 year experience in a customer service related role, or 6 months experience in a healthcare related role
* Proficiency in Microsoft Office programs (specifically Outlook and Word)
* Ability to type 35-40 WPM
* Ability to work in a multi-tasked environment and prioritize and organize work
* Excellent attention to detail
* Fluency in Spanish or French a plus

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.