Service Ambassador
2 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Service Greeter to join our team at Northtown Automotive Companies. As a Service Greeter, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:- Immediately greet customers and direct them to the appropriate service advisor or team member
- Perform prior-to-opening tasks in a timely manner, including checking early bird box, moving vehicles, and checking/filling inventory levels of supplies
- Locate pre-written repair orders and confirm information with the customer
- Move vehicles where needed, such as moving cars out of the service drive into the service parking area
- Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go
- Wash vehicles and/or wipe them down as requested and needed
- Document all incoming mileage and walk around vehicles when loaner cars are returned, reporting any damage and the overall condition of the loaner to TSMA
- Maintain the service drive to ensure it is free of dirt, debris, and snow
- Inspect the customer lounge, straightening up the area and refilling coffee/snacks as needed
- Filing repair orders
- Road testing vehicles
- Identify and remove new/used cars in the service parking area and move them to the correct location
- Professional personal appearance
- Excellent communication skills
- Previous customer service experience preferred but not required
- Ability to read and comprehend instructions, both verbal and written
- Ability to operate a smartphone, tablet, and/or PC
- Ability to be on your feet for the majority of the work day
- Valid in-state driver's license
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