Service Ambassador

2 weeks ago


Buffalo, New York, United States Northtown Automotive Companies Full time
Job Title: Service Greeter

Job Summary:

We are seeking a highly skilled and customer-focused Service Greeter to join our team at Northtown Automotive Companies. As a Service Greeter, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Immediately greet customers and direct them to the appropriate service advisor or team member
  • Perform prior-to-opening tasks in a timely manner, including checking early bird box, moving vehicles, and checking/filling inventory levels of supplies
  • Locate pre-written repair orders and confirm information with the customer
  • Move vehicles where needed, such as moving cars out of the service drive into the service parking area
  • Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go
  • Wash vehicles and/or wipe them down as requested and needed
  • Document all incoming mileage and walk around vehicles when loaner cars are returned, reporting any damage and the overall condition of the loaner to TSMA
  • Maintain the service drive to ensure it is free of dirt, debris, and snow
  • Inspect the customer lounge, straightening up the area and refilling coffee/snacks as needed
  • Filing repair orders
  • Road testing vehicles
  • Identify and remove new/used cars in the service parking area and move them to the correct location
Requirements:
  • Professional personal appearance
  • Excellent communication skills
  • Previous customer service experience preferred but not required
  • Ability to read and comprehend instructions, both verbal and written
  • Ability to operate a smartphone, tablet, and/or PC
  • Ability to be on your feet for the majority of the work day
  • Valid in-state driver's license


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