Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Paddock Chevrolet. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our valued clients.
Key Responsibilities- Handle incoming and outgoing phone calls and emails to provide timely and effective customer support.
- Work in our call center to handle customer contacts, service, follow-up, and lead generation.
- Prospect follow-up calls, set appointments for service, and gauge customer satisfaction.
- Answer customer internet inquiries by both email and phone.
- Schedule service and sales appointments and reschedule no-show customers.
- Contact customers based on current service and sales marketing incentives.
- Explain service maintenance plans and offers as needed.
- Assist customers with any service inquiry as needed.
- Provide an amazing customer service experience that results in the customer visiting the dealership.
- Introduce customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- At least one year of customer service experience.
- Excellent teamwork and collaborative attitude.
- Prompt and courteous demeanor.
- Positive and hardworking personality.
- Strong computer skills.
- Call center experience.
- Valid driver's license.
- Health, Vision, Dental, Short-term disability, Specified disease, and Accidental Insurance.
- 401K Plan & Match.
- Life Insurance.
- PTO + sick days.
- Referral Program.
- Employee appreciation events.
- Paid training.
- Growth opportunities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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