Member Services Representative

6 days ago


Frankfort Springs, Pennsylvania, United States Galloway Ridge Full time
Member Services Associate

We are seeking a highly skilled and customer-focused Member Services Associate to join our team at Galloway Ridge. As a key member of our front desk team, you will play a vital role in providing exceptional service to our members, residents, and guests.

Key Responsibilities:
  • Greeting and Serving Members: Greet members and address their inquiries in a professional and courteous manner, both in person and via telephone.
  • Scheduling and Enrollment: Schedule appointments and enroll participants in programs, ensuring seamless execution and excellent customer experience.
  • Touring and Contract Processing: Tour prospective members and process new and renewal contracts, maintaining accurate records and ensuring timely completion.
  • Point of Sale and Cash Handling: Process point of sale transactions and balance the cash drawer each shift, maintaining a high level of accuracy and attention to detail.
  • Marketing and Retention: Assist with marketing efforts and member retention initiatives, helping to drive engagement and loyalty among our membership base.
  • Department Meetings and Collaboration: Attend department-related meetings and collaborate with colleagues to enhance the resident and member experience.
Requirements:
  • Education: High school diploma required; associate's degree in a related field preferred.
  • Experience: Two years of customer service experience, with a proven track record of delivering exceptional service.
  • Certifications: CPR/AED certification within three months of hire.
  • Skills: Excellent interpersonal and communication skills, computer skills, cash handling skills, and ability to perform multiple tasks simultaneously.

Galloway Ridge offers a competitive salary and benefits package, including free membership to our onsite fitness facility, discounted meals, and more. Join our innovative team of over 300 employees who embody our core values of caring, empowerment, integrity, and commitment. Apply today to become a part of our dynamic team



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