Night Auditor Position at Hilton Garden Inn Danbury

6 days ago


Danbury, Connecticut, United States Hilton Garden Inn Danbury Full time
Job Summary

Hilton Garden Inn Danbury is seeking a detail-oriented and organized individual to fill the role of Night Auditor. This position is responsible for ensuring the accuracy of guest accounts and maintaining the hotel's financial records.

Key Responsibilities
  • Guest Services: Register and assign rooms to guests, answer inquiries about hotel services, and provide directions to local shopping, dining, and entertainment options.
  • Accounting and Finance: Keep records of room availability and guests' accounts, make, confirm, and cancel reservations, and compute bills for guests.
  • Communication: Answer, receive, and transfer incoming and outgoing calls, messages, and faxes using various communication tools.
  • Cash Handling: Verify customers' credit, establish payment methods, and account for all cash and make deposits in accordance with hotel and company policies.
  • Customer Service: Respond to guest comments and complaints, and refer guests to managers as necessary.
  • Technical Skills: Access and accurately input information using a moderately complex computer system.
  • Attendance and Safety: Report to work on time, wear the required uniform, and follow all company and safety policies and procedures.
Requirements
  • Language Skills: Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Technical Skills: Ability to access and accurately input information using a moderately complex computer system.
  • Work Schedule: Ability to work a variety of shifts, including nights and weekends.

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