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Housekeeping Team Leader

2 months ago

Danbury, Connecticut, United States Hilton Garden Inn Danbury Full time
Job Overview

Hilton Garden Inn Danbury is seeking a dedicated Housekeeping Team Leader.

POSITION TITLE: Housekeeping Team Leader

REPORTS TO: Operations Manager

POSITION SUMMARY:

The Housekeeping Team Leader oversees and organizes the activities of room attendants, house attendants, public area cleaners, and floor supervisors. This role is crucial in managing and directing the daily operations of all housekeeping and laundry services.

Key responsibilities include ensuring quality assurance for the Housekeeping Department and implementing cost control measures.

Key Responsibilities:

  • Possess a keen eye for detail and the ability to effectively interact with guests, other departments, and housekeeping personnel.
  • Gather lists of vacant rooms for immediate cleaning and identify prospective checkouts to prepare work assignments.
  • Experience with turn down service and catering to the special needs of VIP guests is advantageous.
  • Delegate tasks to team members and inspect their work to ensure compliance with cleanliness standards.
  • Prepare and distribute room assignment sheets and floor keys to staff.
  • Maintain effective communication and coordination with the Front Office and other hotel departments.
  • Plan the cleaning of carpets, upholstery, and draperies as required, along with deep cleaning projects.
  • Organize cleaning schedules for lobby areas, public restrooms, hallways, and entrances.
  • Manage periodic major cleaning projects, including carpet shampooing and window cleaning.
  • Ensure all meeting rooms are cleaned post-event and scheduled for deep cleaning as necessary.
  • Conduct inventory checks of cleaning supplies and linens to maintain adequate stock levels.
  • Address concerns regarding housekeeping services and equipment, taking corrective actions as needed.
  • Support the Executive Housekeeper in all housekeeping operations, including staff training and adherence to standard operating procedures.
  • Ensure all meeting room setups align with event specifications.
  • Secure guest rooms and enforce proper key control procedures among housekeeping staff.
  • Notify management of rooms ready for occupancy.
  • Recognize and reward staff who exceed guest expectations.
  • Generate and review housekeeping reports and traces from the Property Management System (PMS).
  • Assist in managing housekeeping department expenses.
  • Confirm staff attendance and arrange substitutes for absent employees.
  • Uphold high housekeeping standards across guest rooms, linens, lost and found procedures, laundry, and public areas.
  • Review external laundry services to ensure quality and timely delivery within budget constraints.
  • Coordinate with vendors for services such as pest control and laundry.
  • Address guest complaints and implement service recovery measures when necessary.
  • Analyze guest feedback on housekeeping services and act on complaints while sharing compliments with staff.
  • Prepare the annual housekeeping budget.
  • Request repairs and maintenance for cleaning equipment as needed.
  • Manage supply requisitions and monitor par stock levels for housekeeping supplies and linens.

Additional Responsibilities:

  • Coordinate with the front office to address room discrepancies.
  • Recruit, hire, and train qualified housekeeping staff.
  • Participate in training seminars to enhance housekeeping techniques and supervisory skills.
  • Document work assignments, personnel actions, and timecards, preparing periodic reports on occupancy and expenses.
  • Attend staff meetings with department heads to discuss policies and service improvements.
  • Orient new staff to hotel facilities and operational procedures.
  • Manage all housekeeping-related expenditures, including labor and supplies.
  • Oversee guest communications related to housekeeping.

Qualifications:

Education: A diploma in hotel management or equivalent is required. Candidates must be able to read and comprehend instructions and safety protocols, write reports with proper formatting, and communicate effectively in English.

Experience: A minimum of 1 year of supervisory experience in housekeeping, along with 2 years of line-level experience in all aspects of the housekeeping department.