HVAC-R Technical Support Specialist

1 week ago


Wood Dale, Illinois, United States KKT Chillers USA Full time
Job Overview

KKT Chillers USA is a leading provider of process fluid chillers, delivering specialized cooling solutions for over three decades. We are currently seeking a skilled HVAC-R / Chiller Technician to enhance our Technical Service team.

Key Responsibilities:

  • Deliver professional and courteous support to clients and service partners.
  • Collaborate with team members and external vendors to ensure high-quality service delivery, aiming for first-time resolution of issues.
  • Provide timely updates regarding findings, necessary follow-up work, or parts required for service calls, emphasizing repair urgency and potential downtime.
  • Assist in inspecting incoming products, programming controllers, testing and repairing equipment, and conducting root cause analysis for returned items.

General Duties Include:

  • Support the US-based service team with technical, quality, or engineering inquiries.
  • Offer after-hours technical support through a 24-hour hotline on a rotating schedule.
  • Complete all necessary documentation for warranty claims accurately, ensuring traceability to work orders or serial numbers.
  • Coordinate travel arrangements and service visits for new equipment startups and escalated service events.
  • Ensure timely reporting of all service activities, including detailed trip reports for site visits.
  • Review and upload all checklists related to Pre-startup, Commissioning, and Planned Maintenance to our Service Database.
  • Maintain professional communication with customers and adhere to ISO requirements and procedures.
  • Perform additional duties as assigned.

Essential Skills:

  • Self-motivated with the ability to work independently.
  • Results-oriented, eager to solve problems and learn new skills.
  • Strong technical skills, including:
    • Ability to interpret technical drawings and documentation.
    • Experience in troubleshooting and repairing HVAC-R systems.
    • Knowledge of electrical equipment diagnostics and industrial controls.
    • Familiarity with Programmable Logic Controllers (PLCs).
    • Experience with closed-loop, pressurized fluid systems and chillers.
  • Excellent written and verbal communication skills.
  • Proficient in MS Office applications (Excel, Word, PowerPoint, Access).
  • Familiarity with Salesforce and QuickBooks.
  • Team-oriented yet capable of working independently.
  • Minimum of a 2-year degree or 3-5 years of relevant experience in the chiller industry.
  • HVAC-R certification and EPA Universal Certification.
  • Valid Driver's License.
  • Office-based role with minimal travel requirements.

Benefits:

  • Competitive salary with full-time employment.
  • 401K plan with a company match.
  • Comprehensive benefits package including health, vision, dental, disability, and life insurance.
  • Paid vacation, personal days, and holidays.
  • Tools and equipment provided for job duties.
  • Opportunity for growth within a dynamic company.


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