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Client Support Specialist

2 months ago

Wood Dale, Illinois, United States TEKsystems Full time
Job Overview

Position Summary:

- Accountable for addressing client inquiries through various communication channels.

- Assist clients with new orders, provide updates, and offer tracking and shipment details, as well as resolve order-related issues.

- Facilitate the dispatch of tracking information to clients.

- Manage online order processing efficiently.

- Handle approximately 15 client calls daily.

- Respond to over 100 client emails from the general inbox.

- Perform additional responsibilities as needed.

- Address client requests and promote products/services effectively.

- Conduct sales initiatives in a manner that positively represents the organization and its affiliates.

- Collaborate with manufacturing partners to enhance service quality and expand market presence.

- Provide support for sales initiatives whenever possible.

Required Skills & Qualifications:

Essential Qualifications:

- 1-2 years of experience in customer service or retail environments.

- Proficient computer skills.

- Competent data entry abilities.

Interpersonal Skills:

- Strong follow-through capabilities.

- Resourceful, with the ability to ask insightful questions and navigate challenges independently.

About TEKsystems:

We are partners in transformation, assisting clients in activating innovative ideas and solutions to seize new opportunities. Our team comprises 80,000 professionals collaborating with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services, Talent Services, and practical application, we work alongside forward-thinking leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

The organization is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.