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Service Delivery Manager

1 month ago

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Job Overview

We are seeking a highly skilled Service Program Manager to join our team at Foxconn Corporation. This role will be responsible for coordinating and monitoring product service readiness requirements and performance to fulfill product after-sales service demands.

Key Responsibilities
  • Coordinate with clients and counterparts to develop service proposals and ensure timely fulfillment of NPI service readiness demands.
  • Work with the Asia team to provide service quotations for review and negotiation with clients.
  • Ensure that all projects are delivered on-time, within scope, and within budget.
  • Manage client relationships and lead after-sales service-related review meetings, monitoring client responses and escalating issues to management as needed.
  • Develop new service business opportunities and create global service processes for potential clients.
Requirements
  • Excellent organizational, analytical, problem-solving, and prioritization skills.
  • Proven ability to function independently and multitask.
  • Excellent communication (written and verbal) skills.
  • Proficiency with Microsoft Office applications, with Microsoft Project and Enterprise Resource Planning (ERP) experience preferred.
  • Ability to remain flexible in a dynamic work environment.
Education and Experience
  • Bachelor's degree in Engineering, Science, or Business required.
  • 2 years of program management, engineering, or supply chain experience in a manufacturing environment required, with electronics manufacturing preferred; 4 years' experience preferred.
  • PMP Certification is a plus.

Foxconn Corporation is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state, and local laws.

Foxconn Corporation participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.