HVAC Service Manager

4 days ago

Houston, Texas, United States Premier Systems Full time
Job Title: HVAC Service Manager

We are seeking a highly skilled and experienced HVAC Service Manager to lead our team of skilled technicians at Premier Systems in Bozeman, MT.

About the Opportunity:

This is an exciting opportunity for an experienced HVAC Manager to join our team and lead our service department in Bozeman, MT. As an HVAC Service Manager, you will be responsible for overseeing all service operations, ensuring exceptional customer service, and maintaining the highest level of technical excellence.

Responsibilities:
  • Manage the Service Department and handle customer service interactions, reports, and repairs.
  • Provide the highest level of customer service, develop lasting customer relationships, and manage the service team.
  • Maintain a strong working knowledge of all industry standards and practices, as well as the company's products and services.
  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service members to ensure the team's objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Resolving service problems and improving service methods to increase the service department's productivity and customer service.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives.
  • Creating and building relationships with commercial businesses; selling commercial maintenance agreements.
  • Create and/or update service department company policies as needed.
  • Coordinating and monitoring service department training.
  • Onboarding and training new employees.
  • Scheduling and performing service team member reviews.
  • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards.
Requirements:
  • High school diploma or equivalent.
  • Valid MT Driver's License & Clean Driving Record.
  • Universal EPA.
  • OSHA 30.
  • Preferred 2 years of experience as an HVAC Service Technician.
  • Preferred 2 years of HVAC Management experience; or equivalent combination of education and experience.
  • Experience with HVAC wiring diagrams.
  • In-depth knowledge and understanding of HVAC and refrigeration systems.
  • Experience managing multiple schedules and projects.
  • Proficient in Microsoft Office and Google Suite.
  • Basic understanding of technical devices (smartphone, tablet, iPad, etc.).
  • Capable of Management/Decision Making.
  • Strong decision-making abilities, verbal, and written communication skills.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Excellent leadership skills to enhance productivity and standards of work produced.
What We Offer:
  • Competitive salary with bonus potential.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Relocation assistance for the right candidate.
  • A supportive and growth-oriented work environment.
Make Bozeman Your Home:

Seize the opportunity to grow your career while enjoying a lifestyle that only Bozeman, MT, can offer. If you're ready for a change of scenery and an exciting new chapter in your career, we'd love to hear from you.

Pay: $75,000.00-$85,000.00 yearly

Performance Based Pay or Bonus

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