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Customer Service Ambassador

2 months ago

Marlton, New Jersey, United States bet365 Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at bet365. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Customer Support: Provide assistance and support to our customers through various communication channels, including live chat, email, and phone.
  • Issue Resolution: Investigate and resolve customer complaints and issues in a fair and timely manner.
  • Communication: Communicate effectively with customers, colleagues, and other stakeholders to ensure seamless service delivery.
  • Problem-Solving: Use your problem-solving skills to resolve complex customer issues and provide creative solutions.
  • Team Collaboration: Work collaboratively with our customer support team to achieve common goals and objectives.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve complex customer issues.
  • Customer Focus: Possess a customer-centric approach to ensure exceptional service delivery.
  • Teamwork: Demonstrate the ability to work collaboratively with our customer support team.
  • Adaptability: Be flexible and adaptable to changing priorities and deadlines.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.