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Chief Store Facilitator

2 months ago

Deerfield Beach, Florida, United States Leafwire Full time

Senior Retail Associate

Company: Leafwire

Overview

As a vital member of our team, the Senior Retail Associate plays a crucial role in supporting the management team in all operational facets of the dispensary. This position is dedicated to ensuring that every customer receives exceptional service in a welcoming and friendly atmosphere.

Key Responsibilities

  1. Assist the management team in inventory oversight and control.
  2. Support compliance with standard operating procedures and training initiatives.
  3. Help with the daily opening and closing procedures of the dispensary.
  4. Deliver outstanding customer service in alignment with established standards.
  5. Build and maintain strong relationships with customers, vendors, and staff.
  6. Address customer inquiries and concerns promptly and effectively, escalating issues to management as necessary.
  7. Guide customers in selecting appropriate products based on their unique needs and certifications.
  8. Clearly communicate the effects and benefits of various cannabis products to customers.
  9. Process transactions accurately using the Point of Sale system.
  10. Implement measures to safeguard organizational assets as directed by management.
  11. Set up and maintain display cases, ensuring cleanliness and organization.
  12. Assist in merchandise processing and inventory management.
  13. Facilitate new customer registrations and renewals.
  14. Manage data entry and maintain the customer database.
  15. Handle incoming calls and direct them to the appropriate personnel.
  16. Schedule appointments for customers as requested.
  17. Keep educational materials and customer folders updated.
  18. Ensure the dispensary remains clean and well-maintained.
  19. Foster a positive work environment built on trust and respect.
  20. Uphold confidentiality in compliance with applicable regulations.

Required Skills and Competencies

The ideal candidate will demonstrate the following:

  • Strong analytical and problem-solving abilities.
  • Excellent project management skills.
  • Exceptional customer service orientation.
  • Effective interpersonal and communication skills.
  • Ability to work collaboratively in a team environment.
  • Leadership qualities that inspire and motivate others.
  • Commitment to ethical practices and organizational values.
  • Adaptability to changing environments and priorities.

We are looking for individuals who are dedicated to providing high-quality service and who thrive in a dynamic retail environment.