Store Experience Director

3 weeks ago

Dania Beach, Florida, United States Anthropologie Full time

Store Experience Director

About the Role

We are seeking a highly skilled Store Experience Director to join our team at Anthropologie. As a key member of our store leadership team, you will be responsible for driving sales growth, developing and leading a high-performing team, and delivering exceptional customer experiences.

Key Responsibilities

  • Customer Experience
    • Lead by example in providing outstanding customer service, ensuring that all customers feel welcome, heard, and valued.
    • Empower your team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals.
    • Teach your team to provide a seamless customer experience by utilizing technology to transact in the moment, upsell, and clientele.
    • Provide the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience.
    • Support the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement.
  • Leadership + Team Management
    • Oversee the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales.
    • Drive the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates.
    • Support the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invest in internal employee engagement to retain a diverse team and fuel internal growth.
    • Utilize brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities.
  • Visual + Business Operations
    • Contribute to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels.
    • Take an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts.
    • Support product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversee the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed.
  • Communication + Relationships
    • Contribute to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives.
    • Facilitate the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team.
    • Set individual sales goals and selling expectations to cultivate a collaborative selling environment.
    • Provide insights related to the customer and staff experience and communicates feedback to the Store Manager.

Requirements

  • Anthro brand fan
  • 2+ years of retail leadership experience
  • Strong merchant skills and a history of delivering financial results
  • Proven record of developing great talent
  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Perks and Benefits

URBN offers comprehensive perks and benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more. For additional information, please visit our website.

Compensation

The estimated salary for this role is $21.98/hour. Please note that this may vary based on location and other factors. Additionally, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

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