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Receptionist for Guest Relations

2 months ago

Missoula, Montana, United States Best Western Plus Grant Creek Inn Full time
Guest Services Associate

Position Overview: The Guest Services Associate is essential in guaranteeing that each visitor enjoys a remarkable experience at our establishment. This role encompasses the registration of guests, allocation of accommodations, and addressing specific requests to ensure a flawless stay. Availability on weekends is necessary for either morning or evening shifts. Furthermore, punctuality is rewarded with an additional $1 per hour.

Salary:

$14 - $16 per hour

Key Responsibilities:
  • Check in and assign accommodations to guests.
  • Meet special requests and ensure guest satisfaction throughout their visit.
Required Qualifications:
  • Manage reservations and room assignments efficiently.
  • Exhibit expertise in property management systems.
  • Handle guest bookings, including cancellations.
  • Deliver outstanding customer service and promote rooms and amenities.
  • Address guest concerns swiftly while maintaining their confidentiality.
  • Maintain an accurate cash drawer and communicate effectively with other departments.
  • Document incidents and adhere to established procedures.
  • Uphold a professional appearance and conduct at all times.
  • Perform additional duties as required.
About Our Establishment:

Become a part of the team at Best Western Plus Grant Creek Inn. Our family-oriented hotel provides a variety of amenities, including an indoor pool, sauna, fitness center, and complimentary breakfast. We are dedicated to fostering a welcoming environment and delivering exceptional service to all our guests.