Hotel Front Desk Associate

2 weeks ago


Missoula, Montana, United States JJS Hospitality, LLC Full time

Hotel Front Desk Associate Job Description

**Job Summary:**

We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at JJS Hospitality, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

**Key Responsibilities:**

* Check guests in and out of the hotel in a timely and efficient manner, ensuring accuracy and attention to detail.

* Handle all payments and transactions, balancing and verifying all monetary transactions in the appropriate accounts.

* Ensure all hotel keys are distributed to the correct parties and maintain guest privacy.

* Maintain accurate documentation of room registration, changes, charges, credit card transactions, customer service, and maintenance issues.

* Offer assistance to guests whenever possible, providing a positive and welcoming experience.

* Resolve escalated customer relations issues in a professional and courteous manner.

* Answer inquiries regarding hotel policies and services, providing clear and concise information.

* Respond to and follow up on all guest requests to ensure customer satisfaction.

* Represent the hotel in a positive and professional manner, promoting the property and its services.

* Ensure systems and procedures are in place and followed for guest safety and security.

**Requirements:**

* Must be reliable, detail-oriented, and possess a positive attitude.

* Must be available to work weekends, overnight, and flexible shifts.

* Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities.

* Excellent communication and interpersonal skills, with the ability to work with diverse groups.

* Ability to maintain confidentiality and handle sensitive information.

**What We Offer:**

* Competitive salary and benefits package.

* Opportunities for career growth and professional development.

* A dynamic and supportive work environment.

* The chance to work with a talented team and make a real difference in the lives of our guests.

**How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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