Hotel Front Desk Associate
2 weeks ago
Hotel Front Desk Associate Job Description
**Job Summary:**
We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at JJS Hospitality, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.
**Key Responsibilities:**
* Check guests in and out of the hotel in a timely and efficient manner, ensuring accuracy and attention to detail.
* Handle all payments and transactions, balancing and verifying all monetary transactions in the appropriate accounts.
* Ensure all hotel keys are distributed to the correct parties and maintain guest privacy.
* Maintain accurate documentation of room registration, changes, charges, credit card transactions, customer service, and maintenance issues.
* Offer assistance to guests whenever possible, providing a positive and welcoming experience.
* Resolve escalated customer relations issues in a professional and courteous manner.
* Answer inquiries regarding hotel policies and services, providing clear and concise information.
* Respond to and follow up on all guest requests to ensure customer satisfaction.
* Represent the hotel in a positive and professional manner, promoting the property and its services.
* Ensure systems and procedures are in place and followed for guest safety and security.
**Requirements:**
* Must be reliable, detail-oriented, and possess a positive attitude.
* Must be available to work weekends, overnight, and flexible shifts.
* Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities.
* Excellent communication and interpersonal skills, with the ability to work with diverse groups.
* Ability to maintain confidentiality and handle sensitive information.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
* The chance to work with a talented team and make a real difference in the lives of our guests.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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