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Hospitality Front Office Associate

2 months ago

Littleton, Colorado, United States Denco Family Inc Full time
Position Overview

Location
Littleton, CO

Compensation
$18.00 Hourly

Job Summary

Denco Family, Inc. is seeking a dedicated Front Desk Associate to join our team in Littleton, CO. The Front Desk Associate serves as the primary point of contact for guests during their stay, ensuring a seamless and welcoming experience. This role involves managing guest reservations, processing check-ins and check-outs, and providing exceptional customer service throughout the guest's visit.

Key Responsibilities:

1. Welcome guests and manage room assignments, accommodating special requests whenever feasible.

2. Assist with pre-registration and room blocking for reservations.

3. Adhere to established credit and cash-handling policies.

4. Maintain an understanding of room status and tracking procedures.

5. Be knowledgeable about room types, locations, and pricing.

6. Utilize suggestive selling techniques to promote room bookings and hotel services.

7. Collaborate with housekeeping to ensure accurate room status updates.

8. Manage reservations, including same-day and future bookings, while understanding cancellation policies.

9. Organize and file room keys appropriately.

10. Operate front office equipment efficiently.

11. Facilitate guest check-outs and process all charges accurately.

12. Follow procedures for safe deposit box management.

13. Exhibit proper telephone etiquette and handle mail and messages correctly.

14. Stay informed about daily hotel activities through the pass-on log and bulletin board.

15. Attend departmental meetings to stay updated on policies and procedures.

16. Coordinate maintenance requests with the engineering team.

17. Report any unusual occurrences to management.

18. Be knowledgeable about safety and emergency protocols.

19. Maintain cleanliness and organization of the front desk area.

20. Be flexible with shift assignments based on business needs.

21. Process reservations in accordance with company policy.

22. Perform laundry duties as per brand standards.

23. Undertake additional tasks as assigned by supervisors.

24. Comply with all company policies, procedures, and brand standards.

Employee Benefits:
  • 401k, Medical, Dental & Vision Insurance for full-time employees.
  • Company-wide discount at affiliated restaurants.
  • Employee Referral Bonus program.
  • Opportunities for advancement through on-the-job training.
Qualifications:
  • Ability to lift, bend, and stand for extended periods.
  • Requires dexterity, hearing, visual acuity, and the ability to lift up to 40 pounds.
  • High school diploma or equivalent; strong communication skills are essential.
  • Team-oriented with a commitment to delivering exceptional service.
  • Availability to work weekends and holidays as needed.
  • Previous experience in a hotel environment is preferred.
This job description outlines the primary duties and responsibilities of the Front Desk Associate position. It is not an exhaustive list of all tasks that may be assigned. Denco Family, Inc. is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.