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Testing Center Coordinator
2 months ago
Job Title:
Testing Center Coordinator
Role Summary:
As a Testing Center Coordinator, you will be instrumental in facilitating the efficient functioning of our examination facility by delivering exceptional client service, supervising assessment sessions, and enforcing rigorous security protocols.
Your responsibilities will include effectively managing a substantial number of appointments, confirming candidate identities, and diligently observing exam sessions to uphold integrity and security standards.
Key Responsibilities:
Client Interaction:
- Welcome candidates with a friendly demeanor and assist them with any questions or concerns in a courteous and professional manner.
- Provide clear instructions to candidates regarding examination procedures, policies, and technical requirements.
- Resolve candidate issues swiftly and effectively to ensure a satisfactory testing experience.
Appointment Coordination:
- Manage a high volume of appointments, approximately 20 per session, while ensuring organization and compliance with scheduling protocols.
Identity Verification:
- Authenticate candidate identification documents in accordance with the organization's stringent guidelines and procedures.
- Ensure the accuracy of candidate information and registration details in the system.
Examination Oversight:
- Conduct comprehensive pre-examination checks to ensure the testing environment adheres to security and comfort standards.
- Vigilantly monitor examination sessions to deter cheating or misconduct, while maintaining a supportive and unobtrusive presence.
- Address any irregularities or technical issues that may arise during examinations, following established resolution protocols.
Administrative Duties:
- Keep precise records of candidate attendance, examination sessions, and any incidents or concerns that occur during testing.
- Complete administrative tasks such as processing candidate registrations and reports as required by organizational protocols.
Required Qualifications:
- High school diploma or equivalent; bachelor's degree preferred.
- Prior experience in customer service, administration, or a related field is advantageous.
- Strong interpersonal skills and the ability to communicate effectively with diverse individuals.
- Attention to detail and the ability to adhere to strict procedures and guidelines.
- Proficiency in basic Microsoft Office applications and familiarity with office software.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- Willingness to uphold the organization's code of conduct and maintain the integrity of the testing process.
- Ability to travel as needed.
- Ability to comply with organizational conduct policies.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
- Sitting for extended periods.
- Lifting, carrying, pushing, or pulling up to 35 pounds.
- Ability to kneel, crouch, bend, and reach to retrieve and handle materials and supplies.
- Repetitive hand and finger movements.
- Clear and distinct verbal communication with limited English-speaking candidates.
- Ability to hear clearly.
- Adequate vision to perform duties.
The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position.
Additional duties may be assigned as needed.Reports To:
Adult Education & Workforce Development Supervisor
Department: ECFCS/FACES
Position Schedule:
Afternoons and Evenings Monday - Friday and weekends depending on program events
Salary: $16
Benefits:
This is a Part-Time position
To Apply:
Create an online application and upload a cover letter, resume, PA Certificate (if applicable), and transcripts at the AIU Career Site.
Please send any questions to:
The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, handicap, or limited English proficiency in its educational programs, services, facilities, activities, or employment practices as required by applicable laws.