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IT Support Specialist

2 months ago

La Crosse, Wisconsin, United States J.F. Brennan Full time
Job Summary

We are seeking a highly motivated and detail-oriented IT Help Desk Intern to join our team at J.F. Brennan Company, Inc. As a key member of our IT department, you will provide technical assistance and support related to computer systems, hardware, and software.

Key Responsibilities
  • Monitor and process service desk tickets in a timely and efficient manner
  • Provide front-line technical support to employees via phone, email, and in-person requests
  • Log all requests and escalate as necessary
  • Provide remote support services to our user base
  • Perform minor repairs to hardware, software, or peripheral equipment
  • Install, test, and configure new workstations, peripheral equipment, and software
  • Create and manage user accounts for company software and applications
  • Configure and set up iPads and iPhones
  • Provide basic application training as needed
Requirements
  • Currently enrolled in a bachelor's or associate degree in information systems or a related field
  • Advanced skills in Microsoft Office Suite
  • Proficient in Windows Operating Systems: Desktop Family: Windows 10
  • Excellent verbal and written communication skills
  • Strong interpersonal skills; must be a self-starter, highly organized, and creative
  • Superior time management and organizational capabilities
About Us

J.F. Brennan Company, Inc. is a 100-year-old, family-owned company that specializes in water-based environmental remediation and marine construction. We offer our employees growth, challenging work, empowerment, and meaningful work in a family-oriented culture.

We are a certified Great Place to Work and a Best Workplace in Construction, recognized by Fortune magazine. Our culture sets us apart, and we strive to make our company the best possible place to work.

We are an equal opportunity employer and welcome qualified applicants from diverse backgrounds.