Surgery Scheduling Supervisor

2 weeks ago


Phoenix, Arizona, United States The Center for Orthopedic and Research E Full time
Job Summary

We are seeking a highly skilled and experienced Surgery Scheduling Supervisor to join our team at The Center for Orthopedic and Research E. As a key member of our clinical operations team, you will be responsible for coordinating schedules of multiple resources, including outside facilities, and ensuring seamless communication with patients, physicians, and staff.

Key Responsibilities
  • Coordinate schedules of multiple resources, including outside facilities, to ensure efficient and effective use of resources.
  • Communicate with patients, physicians, and staff to ensure timely and accurate scheduling of appointments and procedures.
  • Provide ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
  • Collect patients' responsibility via telephone or instruct patients to bring required payment to their Pre-op appointment.
  • Communicate clinical instructions needed for appointments/procedures.
  • Update system for any changes or additions to the schedule.
  • Accurately update patient information in the practice management system and EMR.
  • Ensure that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
  • Initiate authorization for surgery promptly. Obtain authorization for surgery at least 48 hours after the procedure. If authorization is not obtained within 48 hours of the procedure, make plans to reschedule the procedure.
  • Provide supervision of employees in the department.
  • Provide clinical and technical direction and guidance to team members.
  • Assist in relations between CORE and the hospital staff.
  • Organize department huddles.

Assists in the implementation of department process improvements.



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