US Customer Success Manager

2 weeks ago

New York, New York, United States Incision Group BV Full time
About the Role

We are seeking a highly motivated and organized Customer Success Manager to join our team at Incision Group BV. As a key member of our Customer Success team, you will be responsible for supporting and managing our Academy customers in the US.

Key Responsibilities
  • Maintain a clear and structured overview of all our US Academy customers
  • Implement our product with new US college and hospital customers
  • Identify success criteria with customers at the start of the contract
  • Manage customer engagement and satisfaction throughout the contract term
  • Regular check-ins with customers to improve usage and relationship
  • Manage renewals with minimal churn
  • Identify new opportunities for our customers (e.g. upsell and/or introduce our other product)
Requirements
  • 2-3 years of account management or customer support experience in a B2B/SaaS environment
  • Native (US) English speaker with excellent written and verbal communication skills
  • Organized, structured and analytical
  • Customer focused, good at relationship building
  • Experience in the healthcare industry is a plus
  • Proactive and creative mindset with a strong attention to detail
  • Available for 40 hours a week
  • Remote working with occasional travel to customers and events
What We Offer
  • The opportunity to make an impact on improving surgical care worldwide
  • A tailored onboarding program for you to learn the needed skills to hit the ground running
  • Working in a true scale-up culture, mentality and atmosphere
  • Fully remote (US based) working opportunity with possible travel to our HQ in Amsterdam, The Netherlands
  • Collaboration with, and learning from, a highly talented and motivated team in our Amsterdam HQ (and remote) and your colleagues in the US.
  • A market conform salary and secondary benefits
About Us

At Incision Group BV, we're driven by a profound mission - to ensure that everyone receives the best surgical care possible. We are committed to setting the global standard in surgical training and team performance, working alongside surgical professionals, surgical assistants, and teams to share their invaluable skills and knowledge, ultimately making a positive impact on surgical operations worldwide.

Our journey has led us to create a globally recognized and award-winning platform. It offers an extensive array of 2D and 3D e-learning modules, enriched with cutting-edge augmented reality and virtual reality applications. But innovation doesn't stop here; at Incision Group BV, it's a constant journey of improvement and learning.

Recent Incision Innovations:

Assist

One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.

Take a look: https://www.incision.care/products/assist

Today, Incision Group BV is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

Sterile Processing Program

We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.

Check it out: https://www.incision.care/products/sterile-processing-program

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