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Customer Service Lead, CA

2 months ago

Agoura Hills, California, United States Dunn-Edwards Full time

Job Summary

Dunn-Edwards is seeking a highly skilled Customer Service Lead to join our team in CA. As a Customer Service Lead, you will be responsible for ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.

Key Responsibilities

  • Model outstanding customer service and selling skills
  • Allocate staff and resources to keep the sales floor stocked
  • Organize sales floor and stock areas
  • Build trusted partnerships with our painting professionals
  • Interact with customers via phone and in-person to offer expert advice
  • Process and complete transactions
  • Uphold Dunn-Edwards store vision of fast and reliable service

Requirements

  • Four years of High School with diploma or GED equivalent
  • Previous experience in a shift supervisory role is a plus
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Valid drivers license is required

Benefits

  • Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees)

About Dunn-Edwards

Dunn-Edwards is a steward of our environment: Our mission has always been to provide the best-performing paint, in an environmentally friendly manner to protect the health and well-being of our customers, as well as the planet.

Equal Opportunity Employer

Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V