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Collector

1 month ago

Agoura Hills, California, United States Westlake Services Full time
Job Title: Collector

Westlake Services is seeking a highly motivated and detail-oriented Collector to join our team. As a Collector, you will be responsible for assisting customers in different stages of collections, using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.

Key Responsibilities:
  • Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
  • Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
  • Negotiate account payment solutions while maintaining company performance and productivity standards.
  • Maintain accurate notes and records of all communication and actions on customer accounts.
  • Engage in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
  • Conduct skip-tracing activity to generate potential leads on customer or collateral.
  • Review and submit accounts for repossession activity based on mitigating factors.
  • Accountable for reducing delinquency in department.
  • Responsible for ensuring confidentiality of all aspects of the company's operations, portfolio, customer information and computer technology.
  • Meet quality assurance and productivity standards.
  • Agent will need to be able to handle high volume calls in a fast-paced environment.
Requirements:
  • Excellent communication and negotiation skills.
  • Willing and able to work a flexible schedule including overtime and weekends.
  • Ability to multi-task in a fast-paced environment.
  • Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
  • Good computer and typing skills.
  • Team player.
  • Good negotiation skills; excellent telephone etiquette.
  • General knowledge of Microsoft Excel, and Outlook.
  • Web navigation and/or web-based applications.
Benefits:
  • Medical, Dental, and Vision benefits.
  • Life Insurance and Long-term disability plans.
  • Flexible Spending Account.
  • 401K matching.
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching.
  • Wellness Programs.
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
  • Career Path Opportunities.
  • Discounts on Parks, Museums, Movie Tickets, and Attractions.
  • Annual Flu Shot.
  • Paid Vacations Days.
  • Paid Sick days.
  • Paid holidays.
  • HGym (available in our Los Angeles, CA & Dallas,TX office).
  • Rental Car Discounts, Dell Member Purchase Program.
  • UKG Wallet.
About Us:

People. Purpose. Passion. These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.

Westlake Financial is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best-fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).

With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.