Business Analyst II

3 weeks ago


Fairport Harbor, Ohio, United States ConServe Full time
Job Summary

We are seeking a highly skilled Business Analyst II to join our team at ConServe. As a key member of our Operations and development teams, you will play a critical role in providing direct support to our business stakeholders by working collaboratively with IT developers to enhance our CCMS application.

Key Responsibilities
  • Provide expert-level support to operations teams, with a focus on requirements gathering, quality testing, analysis, and detailed understanding of CCMS user-facing application functionality.
  • Collaborate with Subject Matter Experts (SMEs) to elicit and document end-user expectations, and work with IT to understand and interpret functional specifications.
  • Create system test plans from functional specifications and identify proper business case test scenarios.
  • Analyze and understand requirements for updates to business processes, identifying areas of focus for changes and making recommendations on how the CCMS needs to be modified.
  • Provide guidance and support to end-users in their efforts to become more proficient in the use of the applications.
  • Troubleshoot production issues, identifying root cause and assisting end-users in submitting issues and examples for IT to resolve.
  • Support business processes for data exchanges with Clients, vendors, and other outside entities.
  • Act as a point of contact on an as-needed basis for projects and vendor/client implementations.
  • Assist IT Management with IT Prioritization processes, including analysis of new work orders/requests from the business and organizing priorities across departments.
  • Monitor and support IT job processing environment; verifying job execution, handling job and ETL failures.
  • Perform analysis if an issue arises with a scheduled process and assist developers and end-users with recovery steps.
  • Generate Ad-hoc reports as needed.
Requirements
  • Three (3) years of Business Analysis/Process or related experience.
  • Solid experience with Microsoft Office suite of products.
  • Intermediate SQL and database skills with the ability to read and write complex SQL statements.
  • Ability to multitask and act independently to resolve problems.
  • Excellent analytical and communication skills.
  • Excellent organizational skills.
  • Ability to show a sense of urgency and perform under pressure.
  • Ability to provide on-call support on a rotating basis.
  • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
  • Ability to obtain and maintain Government Security Clearance.
  • No conflicts of interest with ConServe or our Clients.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Occasionally lift and/or move up to 25 pounds.
  • Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift).
  • Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift).
  • Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift).

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

ConServe is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.


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