Business Analyst II

2 days ago

Fairport Harbor, Ohio, United States Continental Service Group Full time
Job Summary

The Business Analyst II is a key member of our team, responsible for providing direct support to our Operations and development teams. This role involves working collaboratively with IT developers in each phase of the enhancement lifecycle for CCMS application improvement initiatives.

Key Responsibilities
  • Understand how the CCMS solutions are developed from requirements and functional specifications, and assess proposed solutions for validity prior to development.
  • Understand business process workflows and how they interact within the CCMS to ensure proper solutions.
  • Develop power user knowledge of the CCMS software to assist end users in understanding system operations and identify/troubleshoot issues.
  • Collaborate with Subject Matter Experts (SMEs) to elicit and document end user expectations, and work with IT to understand and interpret functional specifications to minimize gaps between user expectations and delivered CCMS solutions.
  • Create system test plans from functional specifications and identify proper business case test scenarios.
  • Understand what parts of the CCMS solution are involved in the execution of test plans and analyze results for proper pass/fail classification, follow-up, and acceptance.
  • Understand the SDLC and identify gaps within ConServe's enhancement process.
  • Analyze and understand requirements for updates to business processes, identifying areas of focus for changes and making recommendations on how the CCMS needs to be modified to enable these changes.
  • Maintain documentation relating to CCMS and ensure it properly reflects the current environment.
  • Provide guidance and support to end users in their efforts to become more proficient in the use of the applications.
  • Troubleshoot production issues, identifying root cause and assisting end users in submitting issues and examples for IT to resolve.
  • Support business processes for data exchanges with Clients, vendors, and other outside entities, and act as a point of contact on an as-needed basis for projects and vendor/client implementations.
  • Assist IT Management with IT Prioritization processes, including analysis of new work orders/requests from the business and organizing priorities across departments.
  • Monitor and support IT job processing environment, verifying job execution, handling job and ETL failures, and performing analysis if an issue arises with a scheduled process.
  • Generate Ad-hoc reports as needed.
  • Maintain applicable documentation with regard to change management.
Requirements
  • High School Diploma or GED
  • Bachelor's degree in Business Administration, Information Technology, Finance, or equivalent combination of education and related experience.
  • Three (3) years of Business Analysis/Process or related experience.
  • Solid experience with Microsoft Office suite of products.
  • Intermediate SQL and database skills with the ability to read and write complex SQL statements.
  • Ability to multitask.
  • Ability to act independently to resolve problems.
  • Excellent analytical and communication skills.
  • Excellent organizational skills.
  • Must show a sense of urgency, being able to perform and multitask under pressure.
  • Must be able to provide on-call support on a rotating basis.
  • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
  • Ability to obtain and maintain Government Security Clearance.
  • No conflicts of interest with ConServe or our Clients.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Occasionally lift and/or move up to 25 pounds.
  • Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift).
  • Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift).
  • Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift).
  • Ability to focus on the task at hand, and deliver timely and accurate analyses.

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken.

Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group, LLC., d/b/a ConServe endeavors to make its website accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at [phone number] or by emailing [email address].

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace

ConServe and its subsidiaries is an equal opportunity organization.

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