Client Support Specialist
2 weeks ago
Schedule: Monday-Friday 8:00AM-4:30PM
Starting Pay: $18-$20/HR (based on experience)
Bonus Eligible: No
Benefits: 401k Contributions, Paid Time Off, Access to wages before payday with myFlexPay
Application Window: Anticipated to close soon
Role Overview
The Customer Service Operations team plays a crucial role in enhancing client relationships through effective contract management, order processing, and issue resolution.
This position involves providing outsourced support related to medical billing and reimbursement, acting as a vital link in resolving inquiries and disputes.
Position Summary
The Customer Service Representative II is responsible for processing orders for distribution centers and internal clients, adhering to established schedules and inventory management protocols. This role requires effective communication regarding order statuses, delays, and resolutions.
Key Responsibilities
- Manage routine customer orders in line with demand forecasts and schedules using internal systems.
- Address inquiries from internal clients about order tracking and status updates.
- Identify and communicate solutions for order delays and product availability issues.
- Utilize internal reporting tools to analyze order issues and present findings.
- Collaborate with various internal teams to resolve customer concerns.
- Ensure compliance for international shipping and special order requirements.
- Process requests for product samples and coordinate with marketing teams as needed.
Qualifications
- 1-3 years of relevant experience
- High School Diploma, GED, or equivalent work experience
Expectations
- Utilizes acquired skills and company policies to complete standard tasks.
- Handles routine assignments requiring basic problem-solving.
- Refers to established policies for guidance.
- Receives general direction on standard work and detailed instructions for new tasks.
- Consults with supervisors or senior colleagues on complex issues.
Cardinal Health values diversity and encourages individuals from all backgrounds to apply.
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